Contact us
Last updated 9 October 2026
One team reads every message, about trips, bookings, payments, refunds or anything else.
1. Reach us
- WhatsApp or call
- +91 83699 27133
- info@railroute.in
- Hours
- Every day, 8 am to 10 pm IST. Messages outside these hours are answered the next morning.
2. Get an answer fastest
- About a trip you requested or paid for: send your trip reference (it starts with trp_) from the number or email you booked with.
- About a payment or refund: add the payment id from your receipt (it starts with pay_).
- We never ask for your card details, UPI PIN or an OTP. Payments only go through the secure payment window on Tavora.
3. Complaints and grievances
- Grievance Officer
- Dhruv Shah, Founder and Grievance Officer
- hello@railroute.in
- Phone
- +91 83699 27133
We acknowledge a complaint within 48 hours and aim to resolve it within 30 days. If you are not satisfied, you can also contact the National Consumer Helpline on 1915.
See also our cancellation & refund policy and delivery policy.
Who you are dealing with
Tavora is a service of Dhruv Shah, trading as RailRoute. Contact: info@railroute.in or WhatsApp +91 83699 27133.
- Grievance Officer
- Dhruv Shah, Founder and Grievance Officer
- hello@railroute.in
- Phone
- +91 83699 27133