Delivery policy

1. What we deliver, and how

• Tavora sells travel services, not physical goods. Nothing is shipped to an address.
• Everything you book through us arrives digitally, on WhatsApp (+91 83699 27133) and by email to the address you gave: train e-tickets, bus tickets, flight e-tickets, hotel vouchers, cab and local transport confirmations, and your trip plan.
• Your trip page on Tavora shows each part's status (Awaiting confirmation, Confirmed) and its documents once issued.

2. When you receive it

• After you pay, we start booking at once. We aim to send your tickets and vouchers within an hour during our hours (8 am to 10 pm IST); payments made later are booked first thing the next morning.
• Some parts depend on the supplier confirming (a hotel or a cab operator). If one takes longer, we tell you on WhatsApp what is pending and by when.
• Train tickets are issued only as confirmed berths. We never sell a waitlisted ticket.

3. If something can't be delivered

If we can't book a part you paid for, you get back in full what you paid for that part, as set out in our cancellation & refund policy. Questions: info@railroute.in or WhatsApp +91 83699 27133 (all contact details).